Privacy Policy

Xenium is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured, and is only used for the purposes described in this privacy policy. We primarily use this information to identify and fill your orders, and to personalise your shopping experience with us.

This privacy policy applies both to information collected through our web sites and information collected offline. By accessing our web sites, you acknowledge and agree to the uses of information described in this privacy policy.

How we use collected information

We collect and use your personal information for the following purposes:

  • To improve customer service Your information helps us to respond to your service requests and support needs more effectively.
  • To personalize user experience We may aggregate the information to understand how our users, as a group uses the services and resources provided on our website.
  • To improve our website We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To administer content, promotion, survey or other website feature We will send users information they agreed to receive about topics of interest to them.
  • To improve customer service

The email address users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions.

If user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from the mailing list, the user can do so via the detailed unsubscribe instructions at the bottom of each email or contact us through email or telephone.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website.

Changes to this privacy policy

Xenium has the rights to update this privacy policy at any time. We strongly recommend that you periodically reread this privacy policy to see if there have been any changes that may affect you.

Contact Us

Xenium Pte Ltd